eCourse Troubleshooting

Greetings Folks:

Each of my eCourses modules typically range between 300mb and 400mb in size. Relatively speaking, these eCourse files are not very large. Nevertheless, some folks occasionally experience video jitters or lagging audio when streaming these videos. So here are a few suggestions for handling this problem.

  • First, if you do not know how to work and iPad, tablet device, smartphone or basic computer, you need to rent a teenager for an hour to show you the basics of how these devices work. There's no shame in this. Teenagers spend a lot of time on these devices and can be of great assistance to you. Honest! This will save you a lot of headaches. 
  • Next, the single most important thing to do if you are experiencing any difficulty with your eCourse is to CLEAR YOUR BROWSER'S CACHE (ITS HISTORY). I can't emphasize this enough. Most folks haven't cleared their browser's cache since the French Revolution. So this might be a good time for you to do so. It's easy to do and almost always solves course streaming difficulties. Open this link to learn how to clear your browser's cache. And clear the entire cache for "all time," if that option is available to you. But don't clear your "passwords." There's no reason for that.

  • If you are running VPN (virtual private network) software from Norton, Express or any other provider, please turn it off. VPNs are problematic when it comes to eCourse delivery.
  • Turn your computer off then turn it on again (no, don't hit it with your shoe, either). Sometimes, the solution is as easy as that.
  • The single biggest issue with streaming occurs when customers do not use the FREE Chrome browser to view eCourse files. Other browsers, such as Safari, do not handle the HTML5 coding of these courses properly. Then again, in the rare instance where Chrome doesn't work for you, try the "Microsoft Edge" browser, which seems to handle the HTML5 coding used in these courses just as well as Chrome. If that doesn't work, then try Firefox, with Safari as the last resort.

  • Reboot your modem and router by turning them both off and waiting 30 seconds. Then turn the modem back on and wait two minutes. Then turn the router on and wait for the internet to reconnect.

  • Turn off all the programs or apps you are using while trying to view any eCourse (i.e., extra browser tabs that are open, game programs, NETFLIX, etc.). Some programs are memory or CPU hogs that prevent videos from flowing smoothly.

  • Make sure your browser is updated!

  • If you still aren't having success, then try the link on a different computing device and see if it works properly there. If it does, then you've reduced the issue to a problem with the first device.

  • If the eCourse module doesn't work properly on the second device, then return to the first device and do a speed test by clicking this URL: If you see download speeds less than 30 Mbps, then you might consider discontinuing other sources of internet usage (i.e., children playing "Game of Death--World Dominating Tour" on their computers) while you're using this course.

  • When you click on a course link, make sure the URL (the course link) has the "s" in the "https://...." link. On some computers the "s" goes missing and the computer interprets this as an unsecured link (it's not). This can prevent course module access. If the "s" is missing in the link, then add it and try the link again.

  • You might also try eliminating automatic backups to the Cloud or any other offline backup while you are using this course. Automatic offline backups can hog bandwidth and prevent courses from flowing smoothly.

  • Consider replacing your router to achieve the highest possible bandwidth. If you have a new router, then make sure its software and firmware are updated. Finally, you need to have at least a basic "reasonable" internet connection (i.e., bandwidth) to run this course. Talk to your internet service provider and ask what type of deals they offer for a higher speed internet connection.